How to Make DNS Changes Without Causing Email Downtime
DNS & Domains
Sam wallness

How to Make DNS Changes Without Causing Email Downtime

DNS changes that affect email routing can cause mail to bounce or be delivered inconsistently if you're not careful. Learn the right sequence — TTL reduction, staged MX changes, and authentication record management — to cut over without downtime.

Read article
PTR Records and Reverse DNS: Why Your Sending IP Needs a Name
DNS & Domains
Sam wallness

PTR Records and Reverse DNS: Why Your Sending IP Needs a Name

PTR records and reverse DNS are among the most overlooked pieces of email infrastructure — yet a missing or misconfigured PTR record can cause your messages to be rejected before any content filter looks at them. Here's what PTR records are, why receiving servers check them, and how to get yours right.

Read article
DKIM Explained: How Email Signing Works and Why You Need It
Email Authentication
Sam wallness

DKIM Explained: How Email Signing Works and Why You Need It

DKIM signs your outgoing emails with a cryptographic key so receiving servers can verify the message is genuine and hasn't been tampered with. This guide explains how DKIM signing works, how to set it up on managed and self-hosted infrastructure, and how to troubleshoot the issues that come up most often.

Read article
DMARC Setup Guide: Protect Your Domain From Email Spoofing
Email Authentication
Sam wallness

DMARC Setup Guide: Protect Your Domain From Email Spoofing

DMARC is the policy layer that makes SPF and DKIM enforceable — it tells receiving servers what to do when someone tries to spoof your domain. This guide covers how DMARC works, how to set up your DMARC record safely in stages, and how to read the reports that show who is actually sending as your domain.

Read article
How Hackers Compromise Business Email Accounts and How to Stop Them
Email Security
Sam wallness

How Hackers Compromise Business Email Accounts and How to Stop Them

Business email account compromise doesn't require exotic hacking techniques — most attacks succeed through phishing, reused passwords, and social engineering. This guide covers how attackers actually get into business email accounts, what they do once inside, and what defenses actually work.

Read article
Transactional Email Infrastructure Design: Building for Reliability at Scale
SMTP & Infrastructure
Sam wallness

Transactional Email Infrastructure Design: Building for Reliability at Scale

Transactional email has fundamentally different infrastructure requirements from marketing campaigns — it needs to be fast, reliable, and completely isolated from anything that could drag down its deliverability. This guide covers the architecture decisions that matter: queue design, authentication, suppression lists, monitoring, and how to test before you go live.

Read article
SMTP Server Hardening: Locking Down Your Mail Transfer Agent
SMTP & Infrastructure
Sam wallness

SMTP Server Hardening: Locking Down Your Mail Transfer Agent

A misconfigured SMTP server can be exploited as an open relay, used to send spam from your domain, or damage your sending reputation in ways that take weeks to repair. This practical hardening checklist covers open relay prevention, TLS enforcement, rate limiting, authentication requirements, and the ongoing monitoring that keeps your mail server secure long-term.

Read article